Simple pricing for every size of show.
Pay for the channels you monitor. Unlimited viewers on every plan.
Starter
One show, one comms position.
Billed monthly
- Up to 8 monitored channels
- Real-time transcription & AI alerts
- 2 P2P keys
- Dashboard + email alerts
- 7-day transcript retention
Pro
Busy venues and production companies.
Billed monthly
- Up to 32 monitored channels
- 16 P2P keys
- Slack, Teams, SMS & webhooks
- 90-day retention, search across all shows
- Post-show reports
- Show-day priority chat
Enterprise
Broadcasters, networks, multi-venue facilities.
Annual agreement
- 64+ channels, multi-site
- Private cloud or on-prem appliance
- SSO, audit log, custom retention
- Model tuning on your show language
- Dedicated engineer, 24/7 show-day line
All plans: listen-only operation, safety-language escalation, audio clips on every alert, unlimited viewers.
Compare plans
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Listening | |||
| Monitored channels | 8 | 32 | 64+ / multi-site |
| P2P monitoring | 2 keys | 16 keys | Unlimited |
| Real-time transcription | ✓ | ✓ | ✓ |
| Intelligence | |||
| AI selective alerting | ✓ | ✓ | ✓ |
| Safety-language escalation | ✓ | ✓ | ✓ |
| Custom keywords & tuning | Basic | Full | Full + model tuning |
| Alerts | |||
| Alert channels | Dashboard, email | + Slack, Teams, SMS, webhooks | + PagerDuty, custom |
| Audio clips on alerts | ✓ | ✓ | ✓ |
| Record & review | |||
| Transcript retention | 7 days | 90 days | Custom |
| Historical search | Current show | All shows | All shows + API |
| Post-show reports | — | ✓ | ✓ Branded |
| Admin & deployment | |||
| Users | Unlimited viewers, 2 engineers | Unlimited viewers, 10 engineers | Unlimited |
| SSO & audit log | — | — | ✓ |
| Deployment | Cloud | Cloud | Cloud, private cloud, on-prem |
| Support | Priority email + show-day chat | Dedicated engineer, 24/7, SLA | |
Do I need to change my matrix configuration?
No. CommsWatch connects as a listen-only endpoint, either a Dante receiver or a spare matrix / 4-wire port.
Can CommsWatch ever transmit on a channel?
No. There is no talk path in the product. It can’t key a channel, inject audio or end up on air.
What counts as a channel?
Any single partyline, IFB, program feed or P2P key you choose to monitor.
Can I buy for a single event?
Yes. Switch to “Per production” above for event passes on Starter and Pro, covering up to 3 show days.
Where is audio stored?
In the cloud region you choose, in your own cloud tenancy, or on your own hardware with Enterprise. You set retention, down to “process and discard.” See Security.
What happens to false alarms?
Mark any alert “Not useful” and CommsWatch learns from it for the rest of the show and future shows on your account.
Not sure which plan fits?
Tell us your channel count and show schedule. We’ll recommend a plan in a 15-minute call.
No changes to your matrix. Listen-only. Cancel anytime.