Everything your comms position needs. Nothing it doesn’t.
A listening layer for your intercom: real-time transcripts, context-aware alerts, and a searchable record of every show.
Listening
Always on every channel you choose
Monitor up to 64 channels at once: partylines, IFBs, program and selected P2P keys. Listen-only, so CommsWatch can never key a channel or end up on air.
Works with the intercom you already own
RTS, Clear-Com, Riedel and any Dante or AES67 network. Analog 4-wire through a standard audio interface.
Watch the conversations that matter most
Choose which point-to-point keys to monitor, such as Director ↔ TD or SM ↔ Fly Rail. Per-channel privacy rules mean the rest are never recorded.
Intelligence
It knows “copy” from “I can’t hear you”
The AI scores every transmission for technical faults, coordination breakdowns, repeated requests and safety language. Only what crosses your threshold becomes an alert.
Know what kind of problem it is at a glance
Technical (RF drops, audio quality), Coordination (missed cues, unanswered calls), Repetition (asked 3+ times), and Safety, which is always escalated.
Each category can route to a different person or channel.
Sensitivity that matches the moment
Raise sensitivity during live segments and lower it during rehearsal or breaks. Add custom keywords per show: talent names, cue numbers, venue terms.
Alerts & response
Get the alert where you already are
Dashboard, Slack, Microsoft Teams, email, SMS and webhooks. Route by severity: critical to SMS, everything else to a channel.
PL 3 · “you’re breaking up” ×3 in 40 s
Hear it yourself in one tap
Every alert carries the original audio, 10 seconds before and 5 after, so you can judge it in seconds.
Close the loop fast
Acknowledge, assign, or mute a channel for 5, 15 or 60 minutes from the alert itself.
Record & review
A written record of every show
Timestamped transcripts for each channel, with speaker labels where your system provides them.
Find the moment in seconds
Search by phrase, channel, show, date or alert type. “Show me every ‘can’t hear’ on PL 2 last week.”
A debrief that writes itself
An automatic summary for each show: alerts by category, busiest channels and unresolved issues, with links to clips. Export as PDF.
Admin
Roles and permissions
Admin, Engineer, Viewer. Control who can play audio and who can only read transcripts.
Retention controls
Keep audio for 24 hours, 7 days, 30 days or never. Transcripts follow their own schedule.
SSO and audit log
SAML single sign-on and a full audit trail of who accessed what. Enterprise.
See it on your channel list.
Send us your channel layout and we’ll show you CommsWatch configured for your show.
No changes to your matrix. Listen-only. Cancel anytime.